Cancellations
Last updated: October 2026
Shipments cancelled before pickup or drop-off are eligible for a full refund of shipping charges.
After acceptance
Once a shipment has been accepted into our network, charges are generally non-refundable, except where we fail to provide the service booked.
Duties and taxes
Duties and taxes collected on behalf of authorities are refundable only if the authority refunds them.
Process
Request a refund via a support ticket. Approved refunds are returned to the original payment method; processing times depend on your payment provider.